People Management Skills - 1 day

Overview

The following topics (mainly from the APM APMP syllabus) will be covered 

• Motivation and Leadership
• Teamwork
• Negotiation and Conflict Management
• Competences of an excellent Project Manager 

Relevant lecture notes, case study material and exercises will be provided.

Participants will be encouraged to play an active part in all topics - each session will contain discussions and collaborative work in small groups.

Session 1 - Motivation and Leadership

• Impact of leadership on team performance
• Leadership qualities of a pProject Manager
• Motivational theories such as Maslow or Hertxberg
• A situational leadership model such as Hersey and Blanchard  

Session 2 - Teamwork

• Differences between groups and teams
• The concept of teamwork
• Them development models such as Tuckman or Katzenbach and Smith
• Features of a high-performing team
• Social roles in teams such as Belbin or Parker 

Session 3 - Negotiation and Conflict Management 

• The process and stages of negotiation such as preparation, face-to-face meeting, follow-up.
• The importance of preparing for a negotiation.
• Sources of conflict in the project life cycle.
• Conflict resolution models such as Thomas Kilmann or Russo and Eckler
• Techniques of conflict management.
• Negotiation principles.
• Stages of negotiation. 

Session 4 - Competences of an excellent Project Manager

• APM Competence Framework
• Emotional Intelligence - 18 competences in four dimensions:
  • Self-awareness
  • Self-management
  • Social awareness
  • Relationship management
• How NASA builds team - two dimensions of leadership
  • How we make decisions
  • How we gather information to make decisions