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MANAGEMENT SKILLS CENTRE
People Skills - 1 day
Overview
This course is designed for support staff, project team members or project managers.
The following topics (mainly from the APM APMP syllabus) will be covered:
- Motivation and Leadership
- Team-building
- Negotiation and Conflict Management
- Competences of an excellent project manager
Relevant lecture notes, case study material and exercises will be provided.
Participants will be encouraged to take an active part in all topics - each session will contain discussions and collaborative work in small groups.
Session 1
- Impact of leadership on team performance.
- Leadership qualities of a project manager.
- Motivational theories such as Maslow or Hertzberg.
- A situational leadership model such as Hersey and Blanchard.
Session 2
- Differentiate between groups and teams.
- The concept of teamwork.
- Team development models such as Tuckman or Katzenbach and Smith.
- Features of a high performing team.
- Social roles in teams such as Belbin or Parker.
Session 3
- The process and stages of negotiation such as preparation, face-to-face meeting, follow-up.
- The importance of preparing for a negotiation.
- Sources of conflict in the project life cycle.
- Conflict resolution models such as Thomas Kilmann or Russo and Eckler.
- Techniques of conflict management.
- Negotiation principles.
- Stages of negotiation.
Session 4
- APM Competence Framework.
- Emotional Intelligence - 18 competencies in 4 dimensions:
- Self-awareness
- Self-management
- Social awareness
- Relationship management
- How NASA builds teams - two dimensions of leadership:
- How we make decisions
- How we gather information to make decisions