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Overview

This course is designed for support staff, project team members or project managers.

The following topics (mainly from the APM APMP syllabus) will be covered:
  • Motivation and Leadership
  • Team-building
  • Negotiation and Conflict Management
  • Competences of an excellent project manager

Relevant lecture notes, case study material and exercises will be provided.

Participants will be encouraged to take an active part in all topics - each session will contain discussions and collaborative work in small groups.  
 

Session 1

  • Impact of leadership on team performance.
  • Leadership qualities of a project manager.
  • Motivational theories such as Maslow or Hertzberg.
  • A situational leadership model such as Hersey and Blanchard.

Session 2

  • Differentiate between groups and teams.
  • The concept of teamwork.
  • Team development models such as Tuckman or Katzenbach and Smith.
  • Features of a high performing team.
  • Social roles in teams such as Belbin or Parker.  

Session 3

  • The process and stages of negotiation such as preparation, face-to-face meeting, follow-up.
  • The importance of preparing for a negotiation. 
  • Sources of conflict in the project life cycle.
  • Conflict resolution models such as Thomas Kilmann or Russo and Eckler.
  • Techniques of conflict management.
  • Negotiation principles.
  • Stages of negotiation. 

Session 4

  • APM Competence Framework.
  • Emotional Intelligence - 18 competencies in 4 dimensions:
    • Self-awareness
    • Self-management
    • Social awareness
    • Relationship management
  • How NASA builds teams - two dimensions of leadership:
    • How we make decisions
    • How we gather information to make decisions
 

Course Dates

Cost: £240 +VAT

Duration: 1 day

Code: PS


  1. People Skills - 1 day
  2. PS
  3. Submit this form for details
  4. Submit this form for details
  5. 1 day
  6. £240 +VAT
  7.  
 
 
 
 
APM Accredited